Frequently Asked Questions

We offer free returns’

Please don't return any damaged or incorrectly delivered goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

To start your return process <click here>

MORE QUESTIONS?

Please contact our support team support@iwearaffirmation.com.

Received your latest iWearaffirmation 'fits but something's not quite right? No problem!

Exchanges can be made for a different size, allowing you to return the unwanted item(s) as part of the returns process, whilst opting for a different size to be delivered out to you instead. And the best part is, exchanges for the same item are free, but must be made within 30 days of receiving your order!

<a href="https://customer.login.shopify.com/lookup?destination_uuid=a7f666b5-38f5-432e-aa34-bcdd01504c80&redirect_uri=https%3A%2F%2Fshopify.com%2F72377762070%2Faccount%2Fcallback&rid=b70b2c48-29e8-44bc-8589-ba3bca6f6c4a&ui_locales=en-US">Start Your Return or Exchange</a>

n short, no. If you opt for an exchange, stock isn't immediately reserved and it's possible that the item(s) requested are no longer available when processed. If this is the case, you'll be refunded for the item(s) back to your original payment method and we'll send you email confirmation to confirm this.

MORE QUESTIONS?

Please contact our <a href="mailto:support@iwearaffirmation.com, secondemail@example.com">Support Team</a>

You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.

Gift Card purchases don't count towards the free shipping threshold.

In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking

We do not accept returns or exchanges on custom products. However, if the custom product you received is incorrect (due to the fault of TVP) or damaged, we will gladly exchange/replace it for you or provide a refund on a case-by-case basis.

• Products must be in the condition you received them - clean, unwashed, unworn, & still in the sealed clear bag. Any item returned that is dirty or damaged, marked as not returnable, or marked as discontinued will be refused & returned to you at your expense unless you have received written management approval. Return of these items without authorization will be subject to a 10% restocking fee.

• Once your return is received, inspected, & approved by our warehouse (usually within 72 hours of receipt) - your exchange or refund will be processed. Refunds (minus shipping fees) will be automatically applied to your original method of payment if returned within 60 days.

• You may NOT return goods - if they are Custom made, dirty, damaged, discontinued, or closeout items. *Items that have been worn, stained, washed, smell of fragrances, have deodorant marks, make-up, animal hair, or have been otherwise used are not eligible for return. 

We will gladly process exchanges or returns within 60 days of the delivery date. Unless you are processing an exchange, $7.95 will be deducted from your refund for return shipping. Custom and Final Sale items are not eligible for exchange or return. 

Please know we strive to exceed your expectations, and we will get this issue rectified as soon as possible! 

For incorrect orders, exchanges, or missing items, please email our customer service department at support@iwearaffirmation.com and include the following

• Name on Order
• Order Number
• Description of Issue
• Photos (if applicable)

All orders are shipped within 7 - 10 business days. Shipping times for domestic orders range from 5-10 days depending on where you are located; international shipments can take 10-21 days to arrive

You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.

In the unlikely event you're missing an item, or have receive a wrong item/order, please contact us immediately with the following information and we'll sort that right away;

• Your order number
• The name of the item you didn't receive
• A photo and the name of the item you have received (if the wrong item)

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!